SECURITY AND PRIVACY
Effective Date: August 18, 2021
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About unsupported apps
Unsupported apps are altered versions of SeeYouAt, which means they’re developed by third-parties and violate our Terms of Service. SeeYouAt doesn't support these third-party apps because we can't validate their security practices.
Unsupported applications put your privacy, security, and safety at risk. They aren’t associated with SeeYouAt and as such aren’t subject to our security measures. There are significant risks associated with using unofficial apps to send personal messages and data such as your location, as well as receiving files or links.
Some accounts might be temporarily or permanently banned if you’re using an unsupported version of SeeYouAt instead of the official SeeYouAt app.
How to stay safe on SeeYouAt
The safety and security of you and your messages matter to us. We want you to know about the tools and features we've designed to help you stay safe while using SeeYouAt.
Our Terms of service
One way we help you stay safe on SeeYouAt is through our Terms of Service. Our Terms of Service outline prohibited activities, which include sharing content (in the status, profile photos, or messages) that's illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigates or encourages conduct that would be illegal, or is otherwise inappropriate or violates our Terms of Service. We'll ban a user if we believe that user is violating our Terms of Service.
Be mindful of what you share
We encourage you to think carefully before you decide to share something with your SeeYouAt contacts. Consider whether you would want others to see what you've sent.
When you share a chat, photo, video, file or voice message with someone else on SeeYouAt, they'll have a copy of these messages. They'll have the ability to forward or share these messages with others if they choose to.
SeeYouAt also has a location feature that you can use to share your location in a SeeYouAt message. You should only share your location with people you trust.
Additional safety resources
If you feel you or anyone else is in immediate danger, please contact your local emergency services.
If you believe someone wishes to hurt themselves and you're concerned for their safety, please contact your local emergency services or a suicide prevention hotline.
If you receive or encounter content indicating that a child is being abused or exploited, please contact the National Center for Missing and Exploited Children (NCMEC). You can also report the user.
Information for Law Enforcement Authorities
About SeeYouAt
SeeYouAt provides events, messaging and other services to users around the world. You can learn more about SeeYouAt by visiting our Help Center.
SeeYouAt appreciates the work law enforcement agencies do to keep people safe around the world. We are prepared to carefully review, validate and respond to law enforcement requests based on applicable law and policy.
The following operational guidelines are for law enforcement officials seeking records from SeeYouAt
Responding to Law Enforcement Requests
In addition to this guide, law enforcement officials may also contact SeeYouAt with questions or in emergency situations as detailed below. To ensure a timely response, please do not send law enforcement inquiries to SeeYouAt Support or any other channel not intended for law enforcement.
International Legal Process Requirements
We disclose account records solely in accordance with our terms of service and applicable law. Additionally, we will assess whether requests are consistent with internationally recognized standards including human rights, due process, and the rule of law. A Mutual Legal Assistance Treaty request or letter rogatory may be required to compel the disclosure of the contents of an account.
Account Preservation
We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. You may expeditiously submit formal preservation requests via mail: info@seeyouat.eu
Emergency Requests
In responding to a matter involving imminent harm to a child or risk of death or serious physical injury to any person and requiring disclosure of information without delay, a law enforcement official may submit a request via mail: info@seeyouat.eu. For expedited processing of such requests, we recommend including the word "EMERGENCY" in the subject line of your message.
Note: We will not review or respond to requests submitted by non-law enforcement officials. Please submit emergency requests from an official government-issued email address. Users aware of an emergency situation should immediately contact their local law enforcement directly.
Child Safety Matters
We report all apparent instances of child exploitation appearing on our service from anywhere in the world to the National Center for Missing and Exploited Children (NCMEC), including content drawn to our attention by government requests. NCMEC coordinates with the International Centre for Missing and Exploited Children and law enforcement authorities from around the world. If a request relates to a child exploitation or safety matter, please specify those circumstances in the request and include relevant NCMEC report identifiers to ensure that we are able to address these matters expeditiously and effectively.
Data Retention and Availability
We will search for and disclose information that is specified with particularity in an appropriate form of legal process and which we are reasonably able to locate and retrieve. We do not retain data for law enforcement purposes unless we receive a valid preservation request before a user has deleted that content from our service.
In the ordinary course of providing our service, SeeYouAt does not store messages once they are delivered or transaction logs of such delivered messages. Undelivered messages are deleted from our servers after 30 days. As stated in the SeeYouAt Privacy Policy, we may collect, use, preserve, and share user information if we have a good-faith belief that it is reasonably necessary to (a) keep our users safe, (b) detect, investigate, and prevent illegal activity, (c) respond to legal process, or to government requests, (d) enforce our Terms and policies. This may include information about how some users interact with others on our service. We also offer end-to-end encryption for our services, which is always activated. End-to-end encryption means that messages are encrypted to protect against SeeYouAt and third parties from reading them.
Form of Requests
We will be unable to process overly broad or vague requests. All requests must identify requested records with particularity and include the following:
The name of the issuing authority, badge or ID number of responsible agent, email address from a law enforcement domain and direct contact phone number
The SeeYouAt account number, including any applicable country codes
Notification
SeeYouAt reserves the right to notify people who use our service of requests for their information prior to disclosure unless we are prohibited by law from doing so or in exceptional circumstances, such as child exploitation cases, emergencies or when notice would be counterproductive.
Testimony
SeeYouAt does not provide expert testimony support. In addition, SeeYouAt records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
Cost Reimbursement
We may seek reimbursement for costs in responding to requests for information as provided by law. These fees apply on a per account basis. We may also charge additional fees for costs incurred in responding to unusual or burdensome requests. We may waive these fees in matters investigating potential harm to children, SeeYouAt and our users and emergency requests.
Submission of Requests
Law enforcement representatives are advised to use the email address: info@seeyouat.eu
Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service.
We will not respond to correspondence sent by non-law enforcement officials to the addresses above.
Updates to the Guidelines
SeeYouAt may update this information periodically. Please consult the guidelines before making any request.
About minimum age to use SeeYouAt
If you live in a country in the European Economic Area (which includes the European Union), and any other included country or territory (collectively referred to as the European Region), you must be at least 16 years old (or such greater age required in your country) to register for and use SeeYouAt.
If you live in any other country except those in the European Region, you must be at least 16 years old (or such greater age required in your country) to register for and use SeeYouAt.
Please refer to our Terms of Service for more information.
Note:
Creating an account with false information is a violation of our Terms.
Registering an account on behalf of someone who is underage is also a violation of our Terms.
Reporting an underage child
If your underage child created a SeeYouAt account, you can show them how to delete their account. You can learn how to delete an account in our Help Center.
If you'd like to report an account belonging to someone underage, please send us an email. In your email, please provide the following documentation and redact or hide any unrelated personal information:
Proof of ownership of the SeeYouAt number (e.g., copy of government-issued identification card and phone bill with the same name)
Proof of parental authority (e.g., copy of birth or adoption certificate for the underage child)
Proof of child's date of birth (e.g., copy of birth or adoption certificate for the underage child)
We'll promptly disable the SeeYouAt account if it's reasonably verifiable that the account belongs to the underage child. You won't receive confirmation of this action. Our ability to review and take appropriate action on a report significantly improves with the completeness of the information requested above.
If the reported child’s account isn't reasonably verifiable as belonging to an underage user, then we may not be able to take action on the account. In this case, if you're not the parent of this child, then we strongly recommend that you encourage a parent to contact us using the instructions above.
Objecting to the processing of your personal data
What is an objection?
Under the General Data Protection Regulation (GDPR), if you live in a country in the European Economic Area (which includes the European Union) and any other included country or territory (collectively referred to as the European Region), you have the legal right to object at any time to the processing of your personal data where the legal basis for that processing is:
The legitimate interests of SeeYouAt or of a third party; or
Tasks carried out in the public interest.
You can also object at any time to the processing of your personal data for direct marketing purposes, regardless of the legal basis relied upon.
How can I submit an objection?
If you're living in the European Region, you can submit an objection to such processing of your personal data to this email. Please provide all the information below so we can review your request.
Full name
Email address
SeeYouAt phone number:
Country where you live:
Phone model – the make and model of your handset:
Software version of your phone’s operating system:
What data processing activity or activities are you objecting to?
Please explain how this processing impacts you. For example, what rights and freedoms do you believe are impacted by the processing and why? This information is not required for objections relating to the processing of your personal data for direct marketing purposes.
Please provide any additional information you believe will help us review your objection.
We may ask you for more information if your request is incomplete.
What happens after I submit an objection?
Our team will review your objection. Please make sure you have provided the information requested above to help us review your objection properly.
We will consider several factors when assessing an objection including: your reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort.
We'll then let you know whether your objection has been granted or not and provide you with the reasons for our decision.
What happens if an objection is successful?
If your objection is successful, we will cease processing your information pursuant to your objection. In addition, if your objection is successful, you have a right to request the erasure of your data under article 17(1)(c) of the GDPR. You can make such request at the same time as submitting an objection via the same email.
Can my objection be denied?
Yes. There may be several reasons for this:
For processing other than direct marketing, we rely on another legal basis than our legitimate interests (or that of a third party) or tasks carried out in the public interest.
Your objection is not sufficiently grounded.
After carrying out a balancing test, we consider that our legitimate interests (or that of a third party) are not outweighed by your interests or fundamental rights and freedoms.
How to prevent the spread of misinformation
Check your biases
Watch out for information that confirms your pre-existing beliefs; review the facts yourself before sharing information. Stories that seem hard to believe are often untrue.
Fact check information with other sources
Fake news often goes viral, and photos, audio recordings, and videos can be edited to mislead you. Even if a message is shared many times, this doesn’t make it true. If you receive information that's fake, inform the sender that they sent you incorrect information and recommend they verify messages before sharing them.
If you're unsure whether a message is true, we recommend checking trusted news sites to see where the story came from. When a story is reported in multiple places and from trustworthy sources, it's more likely to be true.
If a contact is constantly sending fake news, report them.
Look out for messages that look different
Many unwanted messages and links that you might receive have spelling or grammar mistakes, or ask you to share personal information
Note: If you feel that you or someone else is in emotional or physical danger, please contact your local law enforcement authorities. Local law enforcement authorities are equipped to help in these cases.
How to use SeeYouAt responsibly
SeeYouAt è stata concepita con l'obiettivo di offrire uno strumento sicuro, affidabile e semplice da usare per creare eventi. La messaggistica è per sua natura privata e lo scopo dei nostri Termini di servizio è quello di tutelare la sicurezza degli utenti e della piattaforma stessa. Tutti gli utenti di SeeYouAt sono tenuti a leggere le linee guida di seguito per essere certi di usare SeeYouAt in modo responsabile.
Best practices
Practices to avoid
Using SeeYouAt in any of the ways listed below may cause your account to be banned:
Unwanted messages: If a contact asks you to stop messaging them, you should remove the contact from your address book and refrain from contacting them again.
Using contact lists that aren’t yours: Don’t share phone numbers without consent or use data obtained from illicit sources to message users on SeeYouAt or add them to groups.
Violating our Terms of Service: As a reminder, our Terms of Service prohibit, amongst other things, publishing falsehoods and engaging in illegal, threatening, intimidating, hateful, and racially or ethnically offensive behavior.
About spam and unwanted messages
We work diligently to reduce any spam messages that come through our system. Creating a safe space for users to communicate with each other is a priority and we aim to reduce unwanted messages that might be sent on SeeYouAt. However, just like regular SMS or phone calls, it's possible for other SeeYouAt users who have your phone number to contact you, and we want to help you identify and address these types of messages.
Unwanted messages may or may not come from one of your contacts. These types of messages could spread misinformation and lead you to believe inaccurate information.
What unwanted messages look like
There are clues that might indicate you’ve received a suspicious message, or that the sender is pretending to be someone they’re not. Look out for messages that contain the following, as these may indicate a contact is untrustworthy:
Misspellings or grammatical mistakes
Asking you to tap on a link or activate new features through a link
Asking you to share your personal information, such as credit card or bank account numbers, birth date, passwords
Asking you to forward a message
Claiming that you have to pay to use SeeYouAt
What to do about unwanted messages
If a message looks suspicious or sounds too good to be true, don't tap, share, or forward it. When you receive this type of message, we recommend you report the message, block the sender, and delete the message. You can also tell the contact that the message appears suspicious, and explain to them how to use SeeYouAt responsibly.
