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Features

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FAQs

TROUBLESHOOTING

Effective Date: August 18, 2021


Notification problems

To ensure the prompt delivery of SeeYouAt messages and notifications, your phone must be configured properly.

Make sure your phone has Internet connection

You can check this by opening a browser and going to a website.

If browsing works, but SeeYouAt doesn't, please contact your mobile provider and system administrator and make sure that your APN and router are configured correctly to allow non-web and socket connections. You may also try a different connection. If you are connected to Wi-Fi, try mobile data or vice versa.

Make sure background data is not restricted for android device

  • Open your phone's Settings app > Apps > SeeYouAt > Data usage.

  • Make sure background data is not restricted.

  • Repeat the above steps for Google Services.

Additional troubleshooting

  • Restart your phone, or turn it off and on.

  • Reset app preferences by going to your phone's Settings app > Apps > Menu icon > Reset app preferences.

  • Prevent power saving mode from activating, for example by leaving your phone plugged into a power source.

  • Keep your Wi-Fi on during sleep mode by going to your phone's Settings app > Wi-Fi > Settings icon > Keep Wi-Fi on during sleep > Always.

  • Uninstall any task killers. These will hinder the app from receiving messages when you are not using it.

  • Launch the Hangouts app and sign out of all of your accounts. Then re-launch Hangouts and sign back on.

OS specific additional troubleshooting for android device

Android 4.1 - 4.4

  • Make sure that Auto-sync data is turned on in your phone's Settings app > Data usage > Menu icon > auto-sync data.

  • Make sure that Wi-Fi optimization is turned off in your phone's Settings app > Wi-Fi > Menu icon > Advanced > Wi-Fi optimization.

Android 6.0+

  • Make sure Do not disturb is turned off or you have allowed SeeYouAt notifications in priority mode in your phone's Settings app > Sound > Do not disturb.

  • Make sure all of SeeYouAt's permissions are granted in your phone's Settings app > Apps > SeeYouAt > Permissions.

If none of the above steps help, it is possible that you are not receiving updates from Google's push notification service.


Can’t download or send media files

If you’re experiencing issues downloading or sending photos, videos, or voice messages, check the following:

  • Your phone has an active internet connection with a strong signal. Try loading a webpage to make sure.

  • Your phone's date and time are set correctly. If your date is incorrect, you won't be able to connect to the SeeYouAt servers to download your media.

If the problem persists, there might be an issue with your SD card. To verify, ensure your SD card has:

  • Sufficient free storage space. If there is enough space on the SD card, but you still can't download any files on it from SeeYouAt, you might need to delete SeeYouAt data from your SD card.

  • Read-only mode turned off.

If none of these solutions have resolved the issue, it could mean that your SD card is corrupted. In this case, you might need to reformat your SD card or purchase a new SD card.

Note: Reformatting your SD card will erase all of the SD card’s content.


Connection problems (Android)

If you can't connect to SeeYouAt, this is usually caused by a problem with your Internet connection or your phone's settings. It might not be necessary to delete and reinstall SeeYouAt.

Troubleshooting

Most connection issues can be resolved by doing the following:

  • Restart your phone, by turning it off and back on.

  • Update SeeYouAt to the latest version available on the Google Play Store.

  • Open your phone's Settings > tap Network & internet > turn Airplane mode on and off.

  • Open your phone's Settings > tap Network & internet > Data usage > turn Mobile data on.

  • Open your phone's Settings > tap Apps & notifications > SeeYouAt > Data usage > turn Background data on.

  • Open your phone's Settings > Network & internet > Wi-Fi > turn Wi-Fi off and on.

  • Try connecting to different Wi-Fi hotspots.

  • Make sure Wi-Fi stays on during sleep mode.

  • Reboot your Wi-Fi router.

  • Contact your mobile provider and make sure your APN settings are configured correctly.

  • Upgrade your Android operating system to the latest version available for your phone.

  • If you're having trouble connecting to SeeYouAt while on a Wi-Fi network that you don't normally connect to, contact the network administrator.

  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.

  • SeeYouAt isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.

  • Turn off roaming.


Connection problems (iOS)

If you can't connect to SeeYouAt, this is usually caused by a problem with your Internet connection or your phone's settings. It might not be necessary to delete and reinstall SeeYouAt.

Troubleshooting

Most connection issues can be resolved by doing the following:

  • Restart your phone, by turning it off and back on.

  • Update SeeYouAt to the latest version available from the Apple App Store.

  • Open iPhone Settings and turn Airplane Mode on and off.

  • Open iPhone Settings > tap Cellular and turn Cellular Data on.

  • Open iPhone Settings > tap Wi-Fi and turn Wi-Fi off and on.

  • Try connecting to different Wi-Fi hotspots.

  • Make sure Wi-Fi stays on during sleep mode.

  • Reboot your Wi-Fi router.

  • Contact your mobile provider and make sure your APN settings are configured correctly.

  • Open iPhone Settings > tap General > Reset> Reset Network Settings > Reset Network Settings. (This will delete all your saved Wi-Fi passwords).

  • Upgrade or restore your iPhone's operating system to the latest version for your phone.

  • If you're using an unlocked iPhone or a pre-paid SIM card, you might need to adjust your phone's APN settings for your SIM card. Contact your mobile carrier for details and instructions.

  • If you're having trouble connecting to SeeYouAt while on a Wi-Fi network that you don't normally connect to, contact the network administrator.

  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.

  • SeeYouAt isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.

  • Turn off roaming.


Problems creating events or sending and receiving messages

The most common reason why you may not be able to create events or send and receive messages on SeeYouAt is a poor internet connection

If you confirm that the phone is connected to the Internet, there are other reasons why it may not work:

  • The phone must be restarted or turned off and on again

  • Check your remaining credit, sometimes operators may block connectivity due to insufficient credit

  • The number of the contact you are trying to write to or post in an event has not been saved correctly

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